Remarque importante : attention à bien se renseigner AVANT d'acheter car beaucoup de ces outils réclament un abonnement payant (souvent annuel) pour fonctionner intégralement !

AUTEL Europe has entered into a partnership and received certification by Mercedes, Nissan, Renault, FCA, and later Volkswagen Group to access SGW module and enable diagnostics of their vehicles.
Since more and more vehicle manufacturers have implemented a Secure Gateway Module (SGW), much like a “firewall”, to protect vehicle networks, only licensed diagnostic tools with internet access are compliant to unlock the SGW’s tester authentication process to perform particular diagnostic functions. Now you’ll have full access!
When gateway is in security mode, command for some function such as service function, active test, coding will be blocked by security gateway, thus there will be no response to the command, therefore it is needed to unlock security gateway to perform those function.
For the purchase of the SGW license, there are two flexible options. One allows the separate purchase of FCA, Renault, Nissan, and Benz SGW, enabling you to choose according to your needs. The other is a bundled purchase of SGW Pack, which is more cost-effective for comprehensive workshops. For details, please contact your local distributor.

SGW (Security Gateway) is a Central Gateway security feature that allows only authorized access to perform special functions and actuators tests. Thus, the scan tool must first be authorized in the Central Gateway in order to perform special procedures on any Control Units located in different CAN networks connected to the Central Gateway.

11003 error code means: your Autel Total Care Program (TCP) Subscription on the device has been out of date. Only functions involving online programming will be invalid. Other functions are not affected.

Even if you choose not to renew your software, your Autel diagnostics tablet will still function properly. Diagnostic and service capabilities are still on your tablet; no software has been removed. All manufacturer-related software updates downloaded on your tablet and VCI are still present. All Android and Autel MaxiSYS firmware are present and functioning as before.

But depending on the make, model, and year of the vehicles you are servicing, you may need an active Autel subscription to get the job done.

However, the need for an active Autel subscription may vary depending on the vehicles you service, including their make, model, and year. It's essential to consider this factor when making decisions about software renewal. Automakers like Stellantis, Hyundai, Kia, Mercedes-Benz, Nissan, and Volvo are increasingly mandating server connections for basic diagnostics and services on their newer vehicles, citing security and software integrity concerns. Stellantis initiated the implementation of the Security Gateway Module (SGM) in 2017 following demonstrations by cybersecurity researchers. These experts, employed as hackers, showcased the vulnerability of vehicles like Jeep, highlighting how easy it was to remotely seize control and manipulate critical systems such as transmission and brakes.

Similarly, other vehicle manufacturers have deployed gateway modules and security-enhanced telematics systems. These vehicles require connection to Autel servers to access authentication services and software provided by Original Equipment Manufacturers (OEMs) subscribed to by Autel.